COUNTY COUNCIL OF NAROK
CUSTOMER SERVICE CHARTER
The charter has been developed with set standards to communicate to our clients, citizens and stakeholders the commitment of the County Council of Narok towards provision of quality services.with proffessionalism, integrity, respect and coutesy through consultations and regular feedbacks.
Our Mandates and Service Delivery will be as follows.
Services Rendred
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User Charges
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Timelines
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Customer Care Response
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Free
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3 minutes
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Telephone Calls(Incoming)
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Free
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5 rings
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Routine Correspondence
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Free
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7 days
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Technical Correspondence
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Free
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15 working days
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Markets and Town Cleaning
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Free
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12 hours
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Beautification and Greening of Town Centers
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Free
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continuous
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Provide Clean Latrines/ Toilet Services
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Free
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12 hours
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Approval of Plans
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Kshs 1,000.00
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5 days
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Survey and Plot Sowing
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Kshs 10,000.00
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10 days
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Forests and Wildlife conservation
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Free
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continuous
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provision of Security in the Game Parks and Forests
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Free
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continuous
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Roads Maintenance
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Free
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continuous
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Education - Nursery
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Kshs 300.00 Per Year
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annual
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Implement Projects identified consultatively
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Free
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continuous
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For other Services where clients pay, please refer to our approved and gazetted fees and charges.
Clients Rights
- Prompt Service provision in a courteous and respectful manner.
- Access and availability of information on services.
Clients Obligations
- Not to offer bribe or gifts to staff for services.
- provide required information to facilitate service provision.
- courtesy to civic leaders and staff.
- inform us in advance if you need an interpreter.
- pay all due fees and charges promptly.
The County Clerk requests that all clients abide by the By-Laws of the ocuncil and ensure enforcemetns.
Complaints Redress Mechanisms.
If you are not satisfied witht he quality of the services rendered, please contact the customer care desk or the County Clerk through the following means;
Tel: 050-22220/22551
Fax: 050-22260
Email:
This e-mail address is being protected from spambots. You need JavaScript enabled to view it
URL: www.narokcountycouncil.org
Postal Add: P.O.Box 19 – 20500 Narok, Kenya
Phy Add: Off Mau Narok – Nakuru Road, within Narok Town
Quality Services is Your Right
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